Get Help — Rank Forge Support
We’re here to help you get the most out of Rank Forge. Whether you’re troubleshooting an issue, looking for a feature walkthrough, or have a pre-sales question, write to [email protected].
Start here: self-serve
Documentation
Comprehensive documentation for every Rank Forge feature.
Most common questions are answered in the docs. Start with:
- Getting started with Rank Forge →
- Connecting Google Search Console →
- Running your first AI Site Audit →
- Migrating from Yoast / Rank Math / AIOSEO →
Pillar guides
- WordPress SEO Guide → — the complete optimization playbook
- Answer Engine Optimization Guide → — how to rank in AI search engines
- Do I need to bring my own OpenAI API key?No, AI runs through our managed backend
- What happens when my license expires?The free plugin keeps working; the Pro features switch off until you renew, and you no longer receive Pro updates or AI credits
- Can I use Rank Forge on multisite?Yes
- Is there a free version?Yes, on WordPress.org
- Can I migrate from Yoast / Rank Math / AIOSEO?Yes, migrators are included
Contact support
If you can’t find the answer in the docs, our support team is here.
By email
Send a message to [email protected]. Include:
- Your license email (or “free version” if you’re on the free tier)
- WordPress version
- Rank Forge version
- A clear description of the issue
- Steps to reproduce (if applicable)
- Screenshots (if visual)
Via the contact form
Send us a message through our contact form. Select “Support” as the topic and the ticket is routed to the right person.
What to include for faster resolution
Technical support tickets get resolved faster when they include:
- WordPress version — from Dashboard → Updates
- Rank Forge version — from Plugins → Installed Plugins
- PHP version — from Tools → Site Health → Info → Server
- Active theme — so we can test against the same theme
- Other active plugins — in case there’s a conflict
- Specific post ID or URL — so we can examine the exact page
- Screen recording — for UI bugs, a short video is worth a thousand words
- Error messages — exact text, copied not paraphrased
We never need your WordPress admin password. We never need database access. If we need to reproduce something that requires specific data, we’ll set it up on our own staging environment.
Priority email support
Paid plans include priority email support while the license is active: their requests are answered first. Free version users can email [email protected] or ask in the plugin’s WordPress.org support forum.
Report a bug
Found something broken? We want to know.
- Email: [email protected] with “Bug report” in the subject
- Include reproduction steps
- Include your environment (WP version, PHP version, theme, plugins)
- If the bug is security-related, email [email protected] privately
Clear reproduction steps help us find and fix a bug.
Request a feature
Want something Rank Forge doesn’t do yet? Tell us.
- Email [email protected] with “Feature request” in the subject
- Describe the use case, not just the feature — “I want X so I can Y”
- Popular requests move onto our public roadmap
We prioritize features based on:
- How many customers ask for it
- How well it fits our focus on AI and AEO
- How well we can ship it
Community resources
- Changelog →Release notes of Rank Forge and Rank Forge Pro, newest first
- Roadmap →What’s coming next
- WordPress SEO Guide →Our pillar content on WordPress SEO
- AEO Guide →Our pillar content on Answer Engine Optimization
Migration help
Switching from another SEO plugin? Each migration path has its own guide:
If your specific scenario isn’t covered, email support and we’ll help.
Ready to try Rank Forge?
Priority email support is included in every paid plan.